Option Descriptions:

Number of Users - Indicates the number of computers that Active Accounting, Active POS, or Active Estimating is installed on.  The standard is 1-5 users.  

800 Number Access - This is calling directly to UDS on our 800 number and talk to a UDS support representative

Credit Card on File - If you are not on the Unlimited support option, we required that we have a valid credit card on file for your company.  Any additional charges would be billed to the credit card.

Unlimited Web Site Access - This gives you a login and password to the downloads section of this web site.

Email/Fax Questions - This is the ability to email or fax your question to UDS support staff.  Emails and faxes are generally answered within 2 working days.

Customer Changes - If you require the program to be modified to meet your specific business requirements, say matching print output to an exist form, the changes are billed at the listed rate.

After Hour  Responses - On the first page of the web site is an emergency text box.  You can fill this in add a UDS support representative will be notified.  This representative will attempt to get in contact with you.

Fixes to Programs - This is access to the downloads page as well as emailed updates.

Online Training - This is access to our Hosted Server (thru the internet) for training purposes.  You will be talking to a UDS support representative while viewing the program on screen.  This function is available in two options. First you can purchase it blocks of 8 hours, consumed in 1 hour chunks, for $800.  Or you can purchase it in 1 hour blocks for $150/hr.  This time must be scheduled ahead of time to allow for a representative to be available.

Users Conference - This is a conference in which users come and we explain what is currently going on, what will be happening in the future, and what you feel we should be doing.